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Customer Service

Customer Service

Shipping & Delivery
Every flowerslouisville.net gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible. Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 3:00 PM, Monday - Friday, or before 12:00 Noon on Saturdays in the recipient's time zone. Orders received after that time may be delivered the following day. Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. Before major holidays, we recommend that you place your orders at least five days in advance. Please note that a service fee of $14.99 is applied to all flower and plant orders delivered in the U.S. and Canada.
Privacy & Security
flowerslouisville.net has created this Privacy & Security Policy in order to show our firm commitment to your privacy.
General Statement: As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources. Statistical Data: All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes. Personal Information Collected - Order Forms: With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@flowerslouisville.net with your request. We do not store any type of credit card information. Information Correction or Removal: If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@flowerslouisville.net with the details of your request.
Refund Policy
At flowerslouisville.net we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to Contact Us.
Ordering
We've designed the flowerslouisville.net website to make it quick and simple for you to place an order. After you've found the flowers or plant you want to send, add them your cart, proceed to checkout, provide delivery and billing information and confirm the order
Payment, Pricing & Promotions
We accept PayPal, all kinds of Credit Cards and Money Orders
Viewing Orders
Log In into the My Account Section located at the top our website and easily review your orders
Updating Account Information
Log In into the My Account Section located at the top our website and easily Update you Account Information
Contact Us
Call Us at 866 480 0477 or email us at info@flowerslouisville.net